Shipping · Returns · Ordering
README.TXT
What it costs to get something to you, what happens if it is wrong, and how to ask for a part today.
Shipping
Three paths, decided by what the item is, not what you spend. There is no free-shipping threshold.
- Small parts, flat rate quoted when you enquire, ships worldwide from the US
- Gaskets, seals, fins, impellers and similar go at a flat rate, from the US to anywhere.
- Freight. Shipping quoted when you enquire
- Hulls, engines and complete pipes ship freight. Freight is not a flat rate: we work out the real cost when you enquire and tell you what it is, and nothing is charged without you approving it first.
- Hazmat, ground only, US addresses only
- Lithium batteries ship UN3480/3481: ground service only, US addresses only. They cannot go by air and cannot be shipped outside the US.
Once orders open, we will work out the real freight cost, tell you before it is charged, and nothing will be charged without you approving it. If the freight quote is not acceptable, the order will not go ahead.
International
We ship worldwide from the US, except hazmat. Duties and import charges are yours and are not included in anything shown here.
Returns
30 days, no salt damage.
That is the whole policy. A part that has been in salt and not flushed cannot come back: nobody could resell it.
How to order
There is no checkout yet. A From price on a part is another seller's listed price, not a quote. Use the Ask about this part button on any product and the enquiry carries the part, its SKU and the machine you selected. We reply with what it costs, whether we can get it, and how long it takes, or we tell you we do not know.
- 1
You ask about a part.
- 2
We reply by email.
- 3
You decide.
No obligation.
Asking about a part today takes three steps; the last is yours.
Where a part says Stock not tracked, we hold no count for it on this site yet. It is not a sign that it is out of stock: ask, and we tell you whether it is in hand or has to be ordered in.